Operations // Support
Support
Help for onboarding, integration questions, incident response, and governance operations. Email support@qortara.com and we'll reply within 1 business day.
Public Commitment
Support response time
We aim to respond to support emails within 1 business day (Monday through Friday, 9am to 5pm Eastern Time, excluding US federal holidays).
Security reports are acknowledged on a best-effort basis, with a target of 24 hours. See /legal/security for the full disclosure process.
Platform availability is separate from support response time. Qortara Cloud Governance is hosted on Microsoft Azure, and service availability depends on the underlying Azure infrastructure in our hosted stack. Azure publishes a Service Level Agreement for each service; the composite availability of our hosted offering is bounded by those Azure terms (see Microsoft Azure Service Level Agreements).
Qortara does not provide an independent uptime guarantee at any published tier. Application-layer outages caused by Qortara-specific issues (deployments, configuration changes, in-app defects) are remediated on a best-effort basis. Negotiated MSA or SOW terms supersede this published statement for contracted customers. Qortara Governance (the OSS sidecar) has no uptime commitment; it runs in the customer's environment.
Enterprise service levels
Severity response targets
Targets available to Enterprise customers under contract. Public support uses the 1-business-day commitment above. Actual service levels are defined in your service agreement.
4 hours
Production down, data loss, security breach
1 business day
Major feature unavailable, significant degradation
2 business days
Minor issues, questions, feature requests
How do I install Qortara Governance?
Run "pip install qortara-governance-langchain". Add the [langgraph] extra for LangGraph support. Full walkthrough on the /governance page and in the repository README.
How do I register my first agent?
See our Quickstart guide for step-by-step instructions with curl examples.
What happens if my agent fails a compliance scan?
The agent receives a trust score adjustment and a compliance violation event is emitted. Configure webhooks to receive real-time alerts.
Can I use Qortara outside Azure?
Yes. Qortara Governance (the OSS sidecar) runs in your own environment. Qortara Cloud Governance exposes a standard REST API and is infrastructure-agnostic on the client side once live.